FAQ & Information
Find out more about us and get any assistance you need.
Pole Guide
Can I use a home mount in my studio?
No, we advise against this and instead recommend the Ball Mount for studio use
How many people can use an X-STAGE/X-STAGE Lite at once?
A maximum of two people can use a X-STAGE/X-STAGE Lite pole at one time
How many people can use an XPERT Pro at once?
A maximum of two people can use a XPERT Pro pole at one time
How many people can use an XPERT at once?
A maximum of two people can use a XPERT pole at one time
How many people can use a SPORT at once?
A maximum of one person can use the SPORT pole at one time.
Can I buy a different diameter pole set for my X-STAGE/X-STAGE Lite?
Yes, please check in our shop section
Can I buy just the pole set for an X-STAGE/X-STAGE Lite?
Yes, please check in our shop section
What is a competition/dual lined two-piece pole?
Competition/dual lined two-piece's are designed for commercial (studios and gym) usage. They have an inner steel core that adds rigidity and strength at taller heights. They use an A pole & B pole and a single X-JOINT to reach your desired height.
How do I put up a competition/dual lined two-piece pole?
https://youtu.be/1iLUd7jBKrA
What shouldn't I wear?
We suggest removing any jewelry, watches and piercings before doing pole or aerial activities.
How do I take down my X-STAGE/X-STAGE Lite?
https://youtu.be/k-cRfMwwvkY
What tools do I need to put up my pole?
All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a level.
How do I put the extended top insert into the ball mount?
Home use does not need screw/washer attachment. This is only for studio use.
Is the silicone on silicone poles removable?
No, the silicone cover is glued to the pole.
How do I remove the bearing from my X-STAGE/X-STAGE Lite
https://youtu.be/k-cRfMwwvkY
How do I remove the pole from my X-STAGE/X-STAGE Lite
https://youtu.be/k-cRfMwwvkY
The base is stuck in my XPERT pole
You may have tightened the spinning and static screws on the round section of the base instead of the flat section. We do offer a repair service. Please contact our technical team for advice on either tech@xpoleus.com or call us on +1-818-924-3576
Do you have spare/replacement screws?
Yes, please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576.
The silicone on my upper dome has come off
Please purchase a replacement item from our shop section
My X-JOINT is stuck
Ensure that the X-JOINT is fully contracted and then insert a broom handle or similar item in to the pole to force out the X-JOINT.
My adjuster is stuck
You may have tightened your adjuster screws onto the adjuster rod thread, causing damage to the thread in the process. We do offer a repair service. Please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576 and dial 110.
Can anyone do pole fitness?
Yes, there is not limit or pre-requisite for pole fitness. Pole exercise is extremely physical and uses muscles that you will not have used before and therefore if you are not warmed up; muscle damage, strains and injury can occur. Before using a pole it is mandatory to warm up and, after use, cool down. It is highly recommended that before you use your pole you purchase a suitable DVD to learn the basic moves or attend pole fitness classes. Never try moves beyond your ability without an instructor. If at any time whilst using your pole you feel uncomfortable, your muscles hurt, or you are short of breath – take a break. Always rest between moves & exercise sensibly, if you experience any health issues, seek medical advice. But if you have any concerns, please contact your doctor.
What comes in the X-STAGE Standard/X-STAGE Lite kit?
1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE Standard only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.
What comes in the XPERT Pro kit?
1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.
What comes in the XPERT kit?
1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key, 6mm Hex key and a carry/storage cases.
What comes in the SPORT kit?
1 x SPORT A pole, 1x SPORT B pole, 1 x 250mm extension, 1x 125mm extension, foam padding, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set),1 x 180mm X-JOINT, articulating base, upper plate, instruction manual, Tightening/Releasing Tool, 6mm Hex key and a carry/storage case.
I have a second-hand X-POLE product
You can purchase additional extensions and X-JOINT's for your second hand pole from our shop area and you can download PDF files of the appropriate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576.
How do I change my X-STAGE from static to spinning?
https://youtu.be/6PI6UavmwCE
How do I change my XPERT from static to spinning?
https://youtu.be/lB3Oa4cs-n8
How long will my pole last?
Depending on amount of use and maintenance, your pole can last from 2-5 years.
Can I use my X-STAGE pole without the stage base?
No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.
Can I use my SPORT/XPERT/XPERT Pro on my X-STAGE?
No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.
How do I know what generation/version my X-STAGE is?
Use the image below to identify which generations/version X-STAGE you have:
How do I know what generation/version X-JOINT I have?
Pre-2014 X-JOINT's have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT's have an oval/pill shaped keyway pin at the centre of the X-JOINT.
[caption id="attachment_3294" align="alignleft" width="300"]
Post 2014 X-JOINT[/caption]
[caption id="attachment_3293" align="alignleft" width="300"]
Pre-2014 X-JOINT[/caption]
How do I add an extension?
https://youtu.be/yqCno492Es8
How do I know what extensions I need?
You will need to measure from the floor to the ceiling in the place where you intend to use the pole and then review the appropriate height chart for the pole to ascertain what extension you will need to reach your desired height. This video shows you how to measure your floor to ceiling height: https://youtu.be/ADpGKKBl42Y
Do I need a ladder?
No ladder is required to set up any of our pressure mounted poles (SPORT, XPERT and XPERT Pro) or our freestanding poles (X-STAGE and X-STAGE Lite).
Can I make a SPORT spinning?
No, this is not possible.
Can I change a SPORT to an XPERT?
No, this is not possible.
How can I tell what generation/version my XPERT is?
Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 XPERT. If it is half an oval, it is a post-2014 XPERT.
How can I tell what generation/version my SPORT is?
Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 SPORT. If it half an oval, it is a post-2014 SPORT.
Where are the X-JOINT's in my pole set?
X-JOINT's are supplied inside the extensions of your set.
What X-JOINT's come in the pole sets?
X-POLE sets are supplied with 2 x 200mm (with 40mm poles, you will receive 1 x 200mm & 1 x 250mm) and 1 x 180mm X-JOINT's as standard. Additional X-JOINT's can be purchased from your local X-POLE office.
Can I adjust the height of the pole on my X-STAGE?
While the X-STAGE pole cannot be made taller, it can be made shorter by using an NE extension. Please contact our technical team for advice on either technical@xpoleus.com or+1-818-924-3576.
Do you have parts for XP/Screw together poles?
Unfortunately, we no longer manufacture parts for these products.
Can I use new extensions with my old pole?
No you cannot. Extensions must match the year of the pole. If they do not, extensions will not fit correctly. In some instances you may be able to purchase an adapter. Please contact your local X-POLE office for more details.
Do you supply screws with your mounts?
Home Mounts are supplied with 4 x 5 x 40mm. Ball mounts do not come with screws.
What screws do I need for my mount?
This will depend on what type of mount you are using and to which type of material you drill. Go to your local hardware store for screw options. Please contact our technical team for further advice on either technical@xpoleus.com or +1-818-924-3576.
What are the product weight limits?
Please speak to our technical team regarding weight limits
How much does an X-FLY weigh?
The X-POLE X-FLY flying pole weighs approximately 40lbs
How much does a LyraPole weigh?
The X-POLE LyraPole weighs approximately 33lbs
How much does an X-STAGE/X-STAGE Lite weigh?
The X-POLE X-STAGE weighs 100kg. The X-STAGE Lite weighs 165lbs
How much does an XPERT Pro weigh?
The X-POLE XPERT Pro weighs 46lbs
How much does an XPERT weigh?
The X-POLE XPERT weighs 41lbs
How much does a SPORT weigh?
The X-POLE SPORT weighs 41lbs
What are the shipping dimensions of my product?
Our boxing differs depending on the product, here is a list of the different box sizes: A-FRAME: 64 x 11 x 11 SPORTS: 46 x 10 x3 XPERT/XPERT PRO: 46 x 17 x 5 X-STAGE: 37 x 11 x 16 X-STAGE LITE: 40 x 9 x 12 X-STAGE PLATES: 33 x 30 x 5 X-STAGE POLES: 61 x 7 x 4
What kind of ceiling can I use an X-POLE on?
X-POLE pressure mounted poles can be installed in rooms with solid ceilings, or ceilings that have a joist or girder above them. Pressure mounted poles use pressure between the floor and ceiling to keep them stable. There is a possibility that damage could be caused to the ceiling.
What's the difference between each pole finish?
Chrome – The industry standard finish and a good all-rounder for all levels of skill/experience. High grade steel poles are coated in Chrome and polished to a high finish.
Stainless Steel – A great alternative to Chrome or Brass and very hard wearing. Stainless Steel poles are polished to a mirror finish. Also good for polers with nickel allergies and ideal for commercial environments (studios and gyms) with a lot of polers!
Brass – Great in hotter climates as the grip factor increases with the ambient temperature and the perfect choice for polers with nickel allergies.
Titanium Gold – Chrome poles are taken and electronically coated with the finish for an enhanced grip.
Powder Coat (Black, Pink & White) – Useful for people who struggle to grip standard metal poles. Very high grip factor! Steel poles are powder coated and baked to seal the finish. Available in black, white and hot pink!
Silicone (Black & Pink) – The ultimate easy grip pole! Minimal skin to pole contact needed. Steel poles have a silicone sleeve attached to the surface of the pole. Available in 45mm pole diameter only.
Chrome – 40mm and 45mm – Steel core with Chrome coating applied
Stainless Steel – 40mm and 45mm – Highly polished Stainless Steel pole
Brass – 40mm and 45mm –Brass tube.
Titanium Gold – 40mm and 45mm – Steel core with Chrome coating that is then electronically treated to give the Gold finish with additional grip
Powder Coat (Black, White and Pink) – 40mm and 45mm – Steel core with a powder coat layer baked on
Silicone (Black and Pink) – 45mm – Steel core with a 5mm thick silicone sheath glued to the pole
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