No, we advise against this and instead recommend the Ball Mount for studio use

No, we do not recommend using a Trapeze with the X-POLE A-FRAME

A maximum of two people can use an A-FRAME at one time

A maximum of two people can use a X-STAGE/X-STAGE Lite pole at one time

A maximum of two people can use a XPERT Pro pole at one time

A maximum of two people can use a XPERT pole at one time

A maximum of one person can use the SPORT pole at one time.

https://youtu.be/1iLUd7jBKrA

https://youtu.be/k-cRfMwwvkY

All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a level.

  Home use does not need screw/washer attachment. This is only for studio use.

No, the silicone cover is glued to the pole.

https://youtu.be/k-cRfMwwvkY

https://youtu.be/k-cRfMwwvkY

You may have tightened the spinning and static screws on the round section of the base instead of the flat section. We do offer a repair service. Please contact our technical team for advice on either tech@xpoleus.com or call us on +1-818-924-3576

Yes, please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576.

Please purchase a replacement item from our shop section

Please purchase a replacement item from our shop section

Insert a piece of rubber band into the screw and then using the appropriate hex key, try again to remove the screw. If this fails, we do offer a repair service, Please contact our technical team for advice on either tech@xpoleus.com or call us on +1-818-924-3576 .

Ensure that the X-JOINT is fully contracted and then insert a broom handle or similar item in to the pole to force out the X-JOINT.

You may have tightened your adjuster screws onto the adjuster rod thread, causing damage to the thread in the process. We do offer a repair service. Please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576 and dial 110.

1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE Standard only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.

1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.

1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key, 6mm Hex key and a carry/storage cases.

You can purchase additional extensions and X-JOINT's for your second hand pole from our shop area and you can download PDF files of the appropriate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576.

Please use children's sand pit sand to fill the X-POLE sand bags

Depending on amount of use and maintenance, your pole can last from 2-5 years.

No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.

No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.

Use the image below to identify which generations/version X-STAGE you have:

Pre-2014 X-JOINT's have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT's have an oval/pill shaped keyway pin at the centre of the X-JOINT. [caption id="attachment_3294" align="alignleft" width="300"] Post 2014 X-JOINT[/caption] [caption id="attachment_3293" align="alignleft" width="300"] Pre-2014 X-JOINT[/caption]

https://youtu.be/yqCno492Es8

Unfortunately, we no longer manufacture parts for these products.

https://youtu.be/z9u28yVITcw